NPK main focus is to provide the most efficient inbound call service solutions to our Customers. In order to handle complex complaints our staff is well prepared and equipped with comprehensive subject knowledge.This enables them to handle inbound calls is a professional manner and they are always more than willing to help the customer in resolving hurdles and providing solutions to customer problems.
Following are some of our Inbound Call Center Services:
❖ Answering Services
❖ Customer Support Services
❖ Help desk & Technical Support Services
❖ Inquiry Handling Services
❖ Inbound Sales Service
❖ Web-based Customer Care
❖ Email Support Services
❖ Live Chat Support Services
VOICE PROCESS:1) Its mainly includes tasks/job profile which includes voice calls via soft phone, dialer, avaya machines .Its completely based on the type of process you join(like customer service, sales, tech
2) There are two types of processes under VOICE:a) Inbound process – Under this, incoming calls are received and the employee has to answer the query/problem asked by caller.
Ex: Mobile company customer care executive, Bank assistance desk etc…b) Outbound process : Under this, Outgoing calls are made by the employee.
Ex: Callers calling from Mobile company and asking for the Bill payment,
Credit card company callers offering credit cards etc…